Coverage
We currently ship across India via trusted courier partners to ensure safe and timely delivery.
Processing & Timelines
- Processing Time: Orders are processed within 1–4 business days after payment confirmation, as our candles are handmade and require careful preparation.
- Shipping Duration: Once processed, your order will typically arrive within 3–6 business days depending on your location.
- Festive & Peak Seasons: Delays may occur during peak festive periods or due to courier disruptions. Scentauro will not be liable, and no refunds will be offered for such delays.
Tracking
Once your order has been dispatched, a confirmation email and/or SMS with tracking details will be sent so you can monitor your shipment’s progress.
Shipping Fees
Shipping charges are calculated based on the package’s destination and weight. The exact cost is displayed at checkout before you finalize your purchase.
Lost or Delayed Shipments
In the rare event of lost or significantly delayed shipments, please contact our support team at helpdesk@scentauro.com. We will assist in tracking and resolving the issue promptly. However, transit delays beyond our control are not eligible for refunds.
Undeliverable Packages
If a package is returned due to an incorrect address or failed delivery attempts, reshipment fees may apply.