FAQUpdated
Frequently Asked Questions
11 questions
Answers to common questions about our candles, care, and ordering.
- We use a clean-burning soy blend chosen for smooth tops, great scent throw, and reduced soot.
- Approx. 30–35 hours for our standard 200g glass candle under proper burning practices.
- First burn memory. Let the melt pool reach the jar edge (usually 2–3 hours) on the first two burns.
- Extinguish, let the wax set, trim the wick to 1/4" (6–7 mm), relight.
- Currently domestic only. International expansion is planned—watch our announcements.
- Orders usually dispatch in 1–2 business days. Transit is typically 3–6 business days depending on region.
- Contact helpdesk@scentauro.com within 2 hours of placing the order; after fulfillment we cannot guarantee changes.
- Unused, unopened candles can be returned within 7 days of delivery. Email support with your order reference first.
- Natural wax crystallization; purely cosmetic and does not affect performance.
- Cool, dry place away from direct sunlight to preserve fragrance integrity and color.
- Burn within sight, keep away from drafts, children, pets, and flammables. Stop when 1 cm of wax remains.
Still need help?
If you have more questions, feel free to contact our support team for assistance.